• You can obtain your invoice by contacting our customer service via the "Contact Us" page on our website or by emailing us directly at: customersupport@kielleofficial.com
• Please include your order number to help us process your request faster.
• Our team will be happy to assist you as soon as possible.

• To place an order online, simply add the desired items to your cart.
• Once your selection is complete, you can review your order details, make any necessary changes, and proceed to secure checkout.
• Our team will be happy to assist you throughout your purchase.

• If the price of a product is not displayed, please contact our customer service for more information.

• All our creations are carefully hand-packed and presented in an elegant box to ensure a refined unboxing experience.

• Each piece in our collection is carefully handmade. Delivery time varies depending on the product ordered. Most items are delivered within 3 to 10 business days.
• You will be informed of any delays. These are estimated delivery times and may be affected by material availability, order volume, and shipping destination.
• If you have questions regarding your delivery date, please contact us at customersupport@kielleofficial.com

• Free shipping for orders over €250
• Orders below this amount: €20 shipping fee

• It is not possible to choose a specific delivery date or time.
• Once your order is shipped, you can contact the carrier directly to reschedule delivery if necessary.

• Personalized products require additional preparation time.
• Estimated delivery time: approximately 15 business days

• Yes, once your order is shipped, you will receive an email with a tracking number.
• You can also click "Track my order" on our website.

• Orders placed online cannot be picked up in-store.
• All orders are shipped directly to the delivery address provided.

• Orders shipped outside the European Union may be subject to customs duties and import taxes.
• These fees are determined by local authorities and are the responsibility of the customer.
• Refusal to pay customs fees may result in the package being returned. Return costs will be deducted from the refund.

• You have 20 days from delivery to return your item.
• Items must be returned in perfect condition, unworn, and in original packaging.
• After inspection, a full or partial refund may be issued.

• Exchanges are not offered for online purchases.
• To obtain another item, return your product and place a new order.

• Contact customer service to receive return instructions.
• Once approved, send back your item according to instructions.

• Once your return is received and inspected, your refund will be processed as soon as possible.
• Refunds are issued via the original payment method.

Items must:

• Be unworn and unused
• Be returned in original packaging
• Include all accessories and documents
• Include promotional gifts received

Damaged or incomplete items will not be refunded.

• Most jewelry can be customized with the stone of your choice.
• Contact us or complete our customization form.
• Prices may vary depending on the stone selected.

• Approximately 15 business days, depending on stone availability and complexity.

• Personalized creations cannot be returned or exchanged unless defective.

• Credit cards (Visa, Mastercard, American Express)
• Apple Pay
• PayPal
• Shop Pay

• Yes, all transactions are secured using encryption and HTTPS protocol.
• 3D Secure verification may be required.
• Payment information is never stored by Kielle Paris.

• Yes, currency is automatically adapted to your location.

• Please consult our care page for detailed recommendations.
• Our customer service is available for additional advice.

Materials include exotic leather, alpaca, velvet, cotton, etc.

Recommendations:

• Avoid water, heat, and humidity
• Dry clean delicate materials
• Store in dry place
• Gentle wash for cotton

• Avoid sun and humidity
• Avoid water and chemicals
• Clean with soft cloth
• Store in dust bag
• Professional cleaning recommended

Contact us at:

• customersupport@kielleofficial.com

or via our "Contact Us" page.