Refund policy
RIGHT OF WITHDRAWAL AND RETURNS
We love jewelry and the first thing is you. If you do not fall in love with your jewel you can return it to us in the following 14 (fourteen) days (except personalized jewelry, which does not fit neither exchange nor return, except manufacturing defect).
Only returns previously authorized by Kielle will be accepted. To request a jewel exchange or return, the buyer can contact Kielle at the email customersupport@kielleofficial.com, indicating the order number and the reason for the return.
Once the return has been authorized by Kielle, the buyer must send the product to the following address:
Kielle
250 rue de Rivoli
75001 Paris
France
Returns and Exchanges
We offer post-sale customer service, so we can provide you with a prompt solution to any problem caused by any inconvenience that might occur during the process of delivery of any of our products. In any case, you have a period of 14 days, from the delivery date, to return the article or articles. The entire value of the product will be reimbursed if the article is in appropriate conditions. If that is not the case, then a partial reimbursement might be given. For Exchanges: Exchanges are not allowed for purchases made through our online store. If you have purchased online and wish to receive a different item, you will have to proceed with the return of the article or articles and proceed with a different purchase. Important notice: The article to be returned must be in perfect conditions, in its original packaging and the product must be intact. In case of any doubt, concern or comment throughout the return process, contact us via email to the following address: customersupport@kielleofficial.com
The Right to Redress
The consumer is entitled to rescind the purchase, with no justification whatsoever and claim a refund of the total amount paid. The reimbursement for redress will depend merely on the conditions you return the product in. In order to redress you must mail to customersupport@kielleofficial.com and notify us within 14 days of purchase, as well as send back the product you wish to claim redress for. Please be aware that if the product came along with a promotional gift, such gift must be returned as well.
Reimbursement
Once the article is delivered back to our storage, it will be inspected. When and if Kielle has ensured the article’s conditions are optimal, the return will be accepted and a reimbursement will take place.Whenever a redress has been claimed and if product has been returned to our storage within the 14 day period from purchase date, Kielle Limited will proceed with a reimbursement of the total amount paid, in accordance with EU Law. If such period has been exceeded, but return conditions are optimal and product is in Kielle possession within a 20 day period from date of delivery, we will proceed with a reimbursement of the full (or partial, depending on article conditions) price of the product in question. This does not include delivery expenses.The method of reimbursement will be the same method that was used to make a payment, whenever possible. We advise you to contact us before proceeding with a return if you wish to ensure you are eligible to claim redress. Items that shows signs of having been worn or items that have been damaged by customers, will not be considered eligible for a reimbursement and any second-delivery ordered by the customer will have to be paid for by the purchaser. This does not include cases in which items may have been damaged by the deliverer.
CONSUMER GOODS GUARANTEE
In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, all Kielle jewelry has, from 01/01/2022, a three-year guarantee from delivery and we will proceed, as appropriate, to the repair, replacement, price reduction or refund of the amount of the product. If you have to make a warranty claim, please contact us via email at customersupport@Kielleofficial.com. This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
If any Jewel is handled by a third person outside Kielle, it will automatically lose its warranty and therefore the right to repair, replacement, price reduction or refund of the amount of the product.