You can request an invoice for your order by contacting our customer service via the "Contact Us" page on our website or by emailing us directly at: customersupport@kielleofficial.com

Please include your order number to help us process your request efficiently. Our team will be happy to assist you as quickly as possible.

To place an order online, simply add the desired items to your cart.

Once your selection is complete, you can review your order details, make any necessary changes, and proceed to secure checkout.

Our team will be happy to assist you throughout your purchase.

If a product's price isn't displayed on our site, please contact our customer service team for more information.

All of our creations are carefully hand-packaged and presented in an elegant box, to ensure a refined and thoughtful unboxing experience.

Each piece in our collection is carefully handmade. Delivery times vary depending on your destination:

• European Union: approximately 3 to 5 business days
• Outside the European Union: approximately 5 to 8 business days

These are estimated timeframes and may be affected by factors such as material availability and order volume. You will be notified of any delays.

If you have questions regarding your delivery date, please contact us at customersupport@kielleofficial.com

Shipping is free for all orders over €250, regardless of destination.

For orders below this amount:

• European Union: shipping costs €20
• Outside the European Union: shipping costs €25

The rates above are shown in euros. Depending on your delivery country, the amount may be automatically converted and displayed in your local currency at checkout.

It is not possible to choose a specific delivery date or time.

Once your order has shipped, you can contact the carrier directly to arrange a new delivery date if needed.

Personalized products require additional preparation time.

The estimated delivery time is approximately 15 business days.

Yes, once your order is shipped, you will receive an email with a tracking number.

You can also click "Track my order" on our website.

Orders placed online cannot be picked up in-store.

All orders are shipped directly to the delivery address provided.

Orders shipped outside the European Union may be subject to customs duties and import taxes.

These fees are determined by local authorities and are the responsibility of the customer.

If customs duties are refused, the shipment may be returned to the sender. Any refund will be issued after deduction of the original shipping costs, return shipping costs, payment processing fees, as well as any customs duties, VAT, and other charges incurred in recovering the returned package.

You have a legal right of withdrawal of 14 days from the date you receive your order, with no need to provide a reason. In this case, we will refund the full amount paid, including delivery costs, in accordance with EU law.

Beyond this period and up to 20 days after delivery, our standard return policy applies: full or partial refund depending on the item's condition, excluding delivery costs. In this case, please let us know the reason for your return.

In both cases, products must be returned in perfect condition, unworn, and in their original packaging.

Exchanges are not available for orders placed through our online store. If you would like a different item, please return the original product and place a new order.

To make a return, please contact our customer service to receive return instructions.

We will provide you with the return address and the necessary instructions for sending back your item.

Return shipping costs are the customer's responsibility, unless the item received was faulty, damaged, or incorrect, in which case we will cover the cost of return shipping.

For international orders, any customs duties or clearance fees related to the return also remain the customer's responsibility.

Once your return has been received and inspected, your refund will be processed as quickly as possible, generally within 3 to 5 business days of approval.

Refunds are issued to the original payment method used for the purchase, wherever possible. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

To be accepted, the item must be:

• Unworn and unused
• Returned in its original packaging
• Accompanied by all accessories and documents
• Returned with any promotional gifts received with the order

Items that are damaged, worn, or incomplete will not be eligible for a refund.

Contact us within 48 hours of delivery, with photos of the damage, at customersupport@kielleofficial.com. We will resolve the situation quickly, at no cost to you.

All our jewellery comes with a three-year warranty from the date of delivery, in accordance with applicable law. In the event of a lack of conformity, we will proceed, as appropriate, with repair, replacement, a price reduction, or a refund of the product.

This warranty does not cover wear and tear or breakage resulting from normal use. Any lack of conformity must be reported to us within two months of discovery.

Any intervention carried out by a third party outside of Kielle automatically voids the warranty.

Most of our jewelry can be customized with the stone of your choice.

You can contact us, specifying the desired model and type of stone. Our team will assist you in selecting the most suitable option.

Please note that the price may vary depending on the selected stone. We will inform you of the available options and any price adjustments before order confirmation.

Personalized creations require additional preparation time.

The production time is generally estimated at approximately 15 business days, depending on stone availability and customization complexity.

Personalized creations are made to order and cannot be exchanged or returned, except in case of defect or non-conformity.

We accept online payments via:

• Credit cards (Visa, Mastercard, American Express)
• Apple Pay
• PayPal
• Shop Pay

All payments are secured to ensure a smooth and reliable shopping experience.

Yes, all transactions on our site are secure.

Our store uses payment systems compliant with current security standards, including data encryption and HTTPS protocol.

Credit card payments may also be subject to 3D Secure authentication for additional fraud protection.

Your payment information is never stored or accessible by Kielle Paris.

Yes, prices and currency are automatically adapted to your country or region.

During checkout, different currencies may be offered depending on your location and available options to ensure a smooth international shopping experience.

Please refer to our care advice page, where you will find recommendations specific to different stones and materials.

You will also find detailed instructions to preserve the shine and durability of your jewelry.

Our customer service remains available for additional advice.

Our creations are made from noble and delicate materials such as snake leather, caiman leather, lamb leather, suede, alpaca, velvet, and cotton.

To preserve their quality:

• Avoid prolonged contact with water, heat, and humidity
• Have leather, suede, alpaca, and velvet items cleaned only by a professional dry cleaner
• Store your garments in a dry place away from direct sunlight
• For cotton items, use gentle washing
  

Proper care will preserve the texture, color, and durability of each piece.

Our bags and accessories are mainly made from caiman leather and lamb leather, with some synthetic faux-fur details.

To ensure longevity:

• Avoid prolonged exposure to sunlight, humidity, and heat sources
• Protect your items from water, oils, and chemicals
• Clean gently with a soft, dry cloth
• Store them in their protective dust bag when not in use
• For delicate or exotic materials, opt for professional specialized care
  

These precautions help maintain the beauty and structure of your pieces over time.

Contact us at:

• customersupport@kielleofficial.com

or via our "Contact Us" page.