You can obtain your invoice by contacting our customer service via the "Contact Us" page on our website or by emailing us directly at: customersupport@kielleofficial.com

Please include your order number to help us process your request faster.

Our team will be happy to assist you as soon as possible.

To place an order online, simply add the desired items to your cart.

Once your selection is complete, you can review your order details, make any necessary changes, and proceed to secure checkout.

Our team will be happy to assist you throughout your purchase.

If the price of a product is not displayed, please contact our customer service for more information.

All our creations are carefully hand-packed and presented in an elegant box to ensure a refined unboxing experience.

Each piece in our collection is carefully handmade. Delivery time varies depending on the product ordered. Most items are delivered within 3 to 10 business days.

You will be informed of any delays. These are estimated delivery times and may be affected by material availability, order volume, and shipping destination.

If you have questions regarding your delivery date, please contact us at customersupport@kielleofficial.com

Free shipping for orders over €250

Orders below this amount: €20 shipping fee

It is not possible to choose a specific delivery date or time.

Once your order is shipped, you can contact the carrier directly to reschedule delivery if necessary.

Personalized products require additional preparation time.

Estimated delivery time: approximately 15 business days

Yes, once your order is shipped, you will receive an email with a tracking number.

You can also click "Track my order" on our website.

Orders placed online cannot be picked up in-store.

All orders are shipped directly to the delivery address provided.

Orders shipped outside the European Union may be subject to customs duties and import taxes.

These fees are determined by local authorities and are the responsibility of the customer.

Refusal to pay customs fees may result in the package being returned. Return costs will be deducted from the refund.

You have 20 days from the delivery date to return your item. Products must be returned in perfect condition, unworn, and in their original packaging.

After receipt and inspection, a full or partial refund may be issued depending on the condition of the product.

Exchanges are not offered for orders placed on our online store. If you would like another item, please return the product and place a new order.

To make a return, please contact our customer service to receive return instructions.

Once your request is validated, you can return your item according to the provided instructions.

Once your return is received and inspected, your refund will be processed as soon as possible.

Refunds are issued via the original payment method.

To be accepted, the item must:

• Be unworn and unused
• Be returned in its original packaging
• Be accompanied by all accessories and documents
• Be returned with any promotional gifts received with the order

Damaged, worn, or incomplete items cannot be refunded.

Most of our jewelry can be customized with the stone of your choice.

You can contact us, specifying the desired model and type of stone. Our team will assist you in selecting the most suitable option.

Please note that the price may vary depending on the selected stone. We will inform you of the available options and any price adjustments before order confirmation.

Personalized creations require additional preparation time.

The production time is generally estimated at approximately 15 business days, depending on stone availability and customization complexity.

Personalized creations are made to order and cannot be exchanged or returned, except in case of defect or non-conformity.

We accept online payments via:

• Credit cards (Visa, Mastercard, American Express)
• Apple Pay
• PayPal
• Shop Pay

Yes, all transactions on our site are secure.

Our store uses payment systems compliant with current security standards, including data encryption and HTTPS protocol.

Credit card payments may also be subject to 3D Secure authentication for additional fraud protection.

Your payment information is never stored or accessible by Kielle Paris.

Yes, prices and currency are automatically adapted to your country or region.

During checkout, different currencies may be offered depending on your location and available options to ensure a smooth international shopping experience.

Please refer to our care advice page, where you will find recommendations specific to different stones and materials.

You will also find detailed instructions to preserve the shine and durability of your jewelry.

Our customer service remains available for additional advice.

Our creations are made from noble and delicate materials such as snake leather, caiman leather, lamb leather, suede, alpaca, velvet, and cotton.

To preserve their quality:

• Avoid prolonged contact with water, heat, and humidity
• Have leather, suede, alpaca, and velvet items cleaned only by a professional dry cleaner
• Store your garments in a dry place away from direct sunlight
• For cotton items, use gentle washing
  

Proper care will preserve the texture, color, and durability of each piece.

Our bags and accessories are mainly made from caiman leather and lamb leather, with some synthetic faux-fur details.

To ensure longevity:

• Avoid prolonged exposure to sunlight, humidity, and heat sources
• Protect your items from water, oils, and chemicals
• Clean gently with a soft, dry cloth
• Store them in their protective dust bag when not in use
• For delicate or exotic materials, opt for professional specialized care
  

These precautions help maintain the beauty and structure of your pieces over time.

Contact us at:

• customersupport@kielleofficial.com

or via our "Contact Us" page.