Terms of service

PRODUCT AVAILABILITY

The selection of products offered on https://www.kielleparis.com/ is valid as long as the products are visible on the website, with the available stock limits.

PURPOSE AND SCOPE

The purpose of these General Conditions of contract and use is to regulate the provision of the information provided in the online store of https://www.kielleparis.com/, as well as the commercial transactions that arise between Kielle and the users of the https://www.kielleparis.com/  . Both browsing the online store and the acquisition of any of the products offered in it, imply acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contract and use. Kielle may at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store so that they can be known by users, and being recorded the date of said modifications.

INFORMATION PROVIDED ON THE WEBSITE

We make every effort to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of https://www.kielleparis.com/, it will be immediately corrected. All contractual information present  in https://www.kielleparis.com/ is displayed  in English, and communication with customers and users, as well as the formalization of the contract will be carried out in that language.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All content published in the store and especially designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to intellectual and industrial property rights of Kielle  or third party owners of the same who have duly authorized their inclusion on the website. In no case shall it be understood that any license is granted or any waiver, transmission, total or partial assignment of said rights is made, nor is any right or expectation of right conferred, and in particular, of alteration, exploitation, reproduction, distribution or public communication of said contents without the prior express authorization of Kielle.  or the corresponding holders. It is expressly forbidden to introduce hyperlinks for commercial purposes on websites outside Kielle, which allow access to our website, without prior consent. In any case, the existence of hyperlinks on websites outside of us, will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by Kielle of its contents or services.

LIABILITY OF KIELLE

The products presented on the website are in accordance with Spanish legislation. Kielle's liability  cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order. It is therefore up to customers outside Spain to verify the possibility of importing or using the products they request. The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect on the website derived, including, but not limited to, any adverse economic, technical and / or legal result, as well as the disappointment of the expectations generated by our website, forcing the user to keep Kielle harmless.  for any claims arising directly or indirectly from such events. Kielle is not responsible for any damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in the computer devices and equipment of users, motivated by causes beyond Kielle's control. , which prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allowing access for reasons not attributable to Kielle, due to the user,  to third parties, or to cases of force majeure. Kielle does not control, in general, the use that users make of the website. In particular, Kielle does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently.

OBLIGATIONS OF CUSTOMERS AND USERS

In general, the user undertakes to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence,    and refraining from using the website in any way that may prevent, damage or deteriorate the normal functioning of the same, the goods or rights of Kielle, its suppliers, other users or in general of any third party.  Kielle is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify the age of the same. Specifically, and without implying any restriction to the previous section during the use of the website https://www.kielleparis.com/ the user undertakes to:

1) Provide truthful information about the data requested in the user registration form or order placement, and keep them updated.

2) Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor,    the privacy or image of third parties and in general the current regulations.

3) Not to introduce, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of Kielle, any other user, Kielle suppliers  or in general of any third party.

4) Diligently save the "username" and "password" provided by Kielle, assuming responsibility for damages that may arise from improper use thereof.

5) Not to carry out advertising or commercial exploitation activities through the website, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.

6) Not to use false identities, or impersonate the identity of others in the use of the website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way.

7) Not to destroy, alter, use for your use, disable or damage the data, information, programs or electronic documents of Kielle, its suppliers or third parties.

8) Not to introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content of which it does not hold, in accordance with the law, the right to make it available to third parties. The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours of delivery of goods. In case of breach by the customer of this obligation Kielle will not have any responsibility for the delay or impossibility of delivery of the order requested by the customer.

In the same way, and with respect to the use of the products marketed by Kielle, the user is solely responsible for the use of those in a responsible manner and in accordance with the destination for which they are marketed. Extreme caution should be exercised when use affects children or minors.

COOKIES

We also inform you that to improve your browsing experience, manage the contents of your basket, offer you our personalized advice, and inform you online of our offers for customers or partners, our website uses devices for the implementation of cookies and IP storage. The cookie is a file that we deposit on your computer, and whose sole purpose is to simplify your browsing in https://www.kielleparis.com/ (this cookie cannot contain viruses or be executed, because it is not an active file). The cookie can only be read by  you and Kielle,  and you can delete it if you wish, by accessing your browser options.

On our website we use technical cookies or similar technologies such as Opticks Sensor, for the prevention of advertising fraud. These are essential for navigation because they make it easier for users to use services and / or tools that we offer from our website.

PLACING ORDER

To place an order it is necessary to connect to https://www.kielleparis.com/. You must add the product you wish to purchase to the basket, according to the indications on the screen, completing the order form provided for this purpose and validating it. It is essential that the data of the billing and shipping form are correct, since Kielle will reproduce exactly the writing, without modifying letters, capital letters, punctuation marks, etc. All specifications, and other details that the buyer wants in the product, must be transmitted at the time of placing the order. In case the customer does not specify their customizations, Kielle will choose the details by default, without the customer being able to refuse it.  Kielle will not be obliged to ask the customer for the data that may be missing from his order for the manufacture of the product. However, Kielle may, in  cases where it can detect an error, contact the client at the email address that he has provided in the form to request clarification of the missing data. In this case, the delivery time will be suspended, and will resume when the customer responds to the request made by Kielle. If in the above case, and after 60 days have elapsed since the request for additional information by Kielle, the buyer does not send any response, the order will be considered canceled, and the price will not be refunded.

Once the customer places the order, including all the details and specifications he wants, and has paid the price, and therefore the purchase order has been validated, no changes will be accepted, for which he will have 14 (fourteen) days to make the return in his original box and with all the elements contained in the package sent and the completed return form.

The prices and offers presented on the website are valid only and exclusively for online orders placed on https://www.kielleparis.com/.  The validation of the order by the customer expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by  Kielle  constitutes proof of all transactions between Kielle and its customers.  Kielle will  file the electronic document in which the contract is formalized and it will be accessible. Once the purchase has been made and in the shortest possible time, always within 24 hours of the execution of the purchase, Kielle Customer Service  will send you a proof of purchase by e-mail.

 

PAYMENT

Kielle offers you several payment methods so you can choose the one that best suits you or best suits your needs: Payment by Credit Card: you can use Visa, MasterCard, Amex. In the event that the POS informs of the denial of the card, the order will be automatically canceled, informing the customer online of the cancellation. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted. We also have express methods, Shop Pay, Google Pay, PayPal and Apple Pay.

 PROMOTIONS

It is only possible to enter one discount code on each order. In our Newsletter we indicate the discount codes available for youto choose  which one you prefer to use.

If we have several promotions in force these will not be cumulative unless otherwise indicated. Therefore, discount codes will not be applied on already discounted units.

APPLICABLE LAW. SUBMISSION TO FUEROS

Purchases made in https://www.kielleofficial.com/ are subject to Spanish law. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those provided by the applicable legal regulations in matters of competent jurisdiction, in which it is attended, in the case of final consumers, to the place of fulfillment of the obligation or to the domicile of the purchasing party.